Refund policy
Refund Policy
We check every order carefully and do not send damaged goods.
Damaged or bad-condition products
If you still receive a damaged or bad-condition product by mistake, please contact us within 3 days of delivery with proof (a photo or video of the product).
WhatsApp: 0312-7772046
Your options
- Replacement: we send the product to you again.
- Refund: you send the product back to us by courier, and we issue your refund after we receive it.
Our team will guide you through the process on WhatsApp.
Order cancellation
You can cancel your order before it is dispatched. To cancel, contact us on WhatsApp at 0312-7772046.